Refund and Returns Policy

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell us the reason for cancellation. It will help us so much to improve our products and services.

To request a cancellation, please email us at support@shiatsustore.com.

ORDER MODIFICATION

If you realize that you have made a mistake when filling in shipping information or purchasing, simply email us within 24 hours through our support email support@shiatsustore.com. Please check the order confirmation email, sent to you right after your order is placed, to verify all information is correct.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us if the item is damaged, defective, or in the wrong specification, or if there is a case of missing parts of the order.

Our policy lasts 30 days from the arrival date. If 30 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via email at support@shiatsustore.com for more information. Please send us images of the package you received, along with the shipping label, showing the incorrect, defective, or damaged part.

Items must be unused, in original condition, and in original packaging to be eligible for return.

Please be informed that you have to pay the return shipping fee, unless the item is defective, damaged, or was shipped incorrectly.

Non-returnable items: gift cards, final sale items, and opened personal-care items.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5–10 business days.

Original shipping fees are non-refundable.

If you haven’t received a refund yet, first check your bank account again or contact your credit card company — it may take some time before your refund is officially posted.

If you’ve done all of this and still have not received your refund, please contact us at support@shiatsustore.com.

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